We at CardsRoyale are proud to present you with our best 24/7 helpdesk team that counts among the best live customer support teams on the internet. Our support team is always ready to hear your complaints. They are also capable and confident in providing you suitable solutions. You can check the most frequently asked questions by users, like you, from the support team below-
The amount of time required to receive cash in your bank account can differ due to the type of transaction method you use. For further details, check out CARDZCLUB’s Withdrawal Policies page.
The prize money shows up about 4 hours after the match has concluded. Winners are announced only on the next day for matches that end late at night.
If a tie occurs in a match between two players, the cash prize would be divided and shared equally among both the players. For example, if the cash prize is 10,000 rupees, it would be equally shared among the players with 5000 rupees each.
No, you cannot. Once you have enrolled, you cannot change your team name, as it is unique and represents you. It helps the system in calculating your progress individually.
No, you cannot play any fantasy game if you are a minor.
It all depends on your rank and scores. If you rank high and score a win, you secure a cash prize. It will be credited to your wallet automatically.
Based on the scorecard, our team will verify and update the points and rankings within a couple of hours after the match. Please note that this process may take a long to ensure accuracy.
Your prize money remains safe with us.
No, a player can join the contest only till the match starts.
You cannot leave a contest after joining it and cannot ask for a refund.
Rake criterion is implemented to prevent users from withdrawing the deposit amount as it was. Users can always withdraw their winnings but they cannot withdraw just the deposit amount without completing the rake criteria (3% on the deposit amount).